Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between Giby Technologies Private Limited ("Company") and the institution and its authorised users ("Institution", "you") accessing or using the EduEagle platform ("Platform"). By registering, accessing, or using the Platform, you agree to be bound by these Terms in their entirety.

1. Platform Overview

EduEagle is a multi-tenant Software-as-a-Service (SaaS) ERP platform designed for educational institutions including schools, colleges, universities, and coaching centres. The Platform provides modules including admissions, attendance, examinations, fee collection, HR & payroll, timetable management, assignments, notice board, AI insights, parent dashboard, and related features as described in the Platform documentation.

2. Account Registration & Tenant Provisioning

• Access to the Platform is granted on a per-institution basis following successful provisioning by the Company's team
• The Institution must provide accurate and complete information during registration
• Each institution is issued a unique tenant identifier (collegeId, branchId, and collegeKey). These must not be shared externally
• The Institution is responsible for all activity that occurs under its tenant, including the actions of all users (admins, faculty, students, parents, accountants) operating under its account
• You must promptly notify the Company at support@edueagle.in of any suspected unauthorised access

3. Authorised Use

You may use the Platform solely for legitimate educational administration purposes within your institution. You agree NOT to:

• Attempt to access another institution's tenant data
• Reverse-engineer, decompile, or extract the Platform's source code
• Use the Platform to store or transmit unlawful, defamatory, or infringing content
• Attempt to circumvent security controls, authentication, or access restrictions
• Upload malware, viruses, or any malicious code via any file upload feature
• Use the Platform in a manner that violates any applicable Indian law or regulation
• Resell, sublicense, or provide Platform access to third parties not covered under your subscription

4. Subscription, Billing & Payment

• Platform access is provided on a subscription basis, priced per student per year as agreed in the order form or proposal
• Subscriptions are billed annually in advance. All amounts are in Indian Rupees (INR) exclusive of applicable taxes (GST)
• Payment is due within the period specified in the invoice. Failure to pay within 15 days of the due date may result in suspension of Platform access
• The Company reserves the right to revise pricing upon 60 days' written notice before the renewal date
• No refunds are provided for any partial subscription period, except where required by applicable law

5. Data Ownership & Responsibility

• All institutional data entered into the Platform remains the sole property of the Institution
• The Company processes institutional data as a data processor on behalf of the Institution (data controller) for the purposes of delivering the Platform
• The Institution is responsible for ensuring that all data entered into the Platform — including student, faculty, and parent data — has been collected with appropriate consent and in compliance with applicable law
• The Company does not access institutional data except as required to provide the Platform services, resolve support issues, or as compelled by law

6. Intellectual Property

• All rights, title, and interest in the EduEagle Platform — including software, source code, architecture, UI, documentation, trademarks, and brand elements — are owned exclusively by Giby Technologies Private Limited
• No licence to the Company's intellectual property is granted except the limited, non-exclusive, non-transferable right to access and use the Platform for your internal educational administration purposes during the subscription term
• Institutional data, logos, and branding provided by the Institution remain the property of the Institution

7. Uptime, Support & Service Levels

• The Company targets 99% Platform uptime on a monthly basis, excluding scheduled maintenance windows
• Scheduled maintenance will be communicated at least 24 hours in advance via email or Platform notice
• Support is provided via the in-Platform Support Ticket module and email at support@edueagle.in
• Response time targets: Critical issues — 4 hours; High — 8 hours; Normal — 2 business days
• Uptime commitments are subject to the specific SLA tier included in your subscription plan

8. Limitation of Liability

To the maximum extent permitted by applicable Indian law:

• Giby Technologies Private Limited's total liability to the Institution for any claim arising under or related to these Terms shall not exceed the total subscription fees paid by the Institution in the 12 months preceding the claim
• The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of revenue, or loss of business opportunity
• The Company shall not be liable for any failure or delay in performance caused by circumstances beyond the Company's reasonable control, including but not limited to internet outages, third-party service failures, natural disasters, or government actions

9. Indemnification

The Institution agrees to indemnify, defend, and hold harmless Giby Technologies Private Limited, its directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) the Institution's use of the Platform in violation of these Terms; (b) data entered by the Institution or its users; (c) the Institution's violation of applicable law; or (d) any dispute between the Institution and its students, parents, or employees arising from use of the Platform.

10. Termination

• Either party may terminate the subscription on 30 days' written notice at the end of a subscription term
• The Company may immediately suspend or terminate access if: (a) the Institution breaches these Terms; (b) fees remain unpaid beyond 30 days of the due date; (c) the Company is required to do so by applicable law
• Upon termination, the Institution's data will be retained for 60 days during which the Institution may request a data export. After 60 days, all data will be permanently deleted

11. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved by good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan, India.

12. Amendments

The Company reserves the right to modify these Terms at any time. Material changes will be communicated via email to the institution's registered admin at least 30 days before the effective date. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

13. Contact